For updates about service disruptions and restorations on the weekends or before 8 a.m. or after 5 p.m., Monday through Friday, please visit our Facebook and Twitter pages. To report downed power lines or if you smell gas, call 911 or CoServ at (940) 321-7800 or (800) 274-4014.
UPDATE: Our 30 Collin County Members had service restored at 8:33 am; We are still investigating the cause. Thanks for your patience. OUTAGE: 6:44 a.m., 4/23, 30 Collin County Members experienced an interruption in service. Area affected is Preston Country Estates, N of US 380, between Hwy 289 and FM 2478. We will update as soon as we have further information.
COSERV GAS CUSTOMERS: Just a reminder that your April or early May statement will include a line item for the Annual Pipeline Safety Fee. This $1 fee is charged once per year to all gas customers and is required by the Railroad Commission of Texas. The fee is for the administration of the pipeline safety program per Texas Utilities Code, Rule §8.201: http://ow.ly/voeck.
IMPORTANT SCAM ALERT: On Monday, March 31, a CoServ Commercial Member in McKinney received a call from 800-293-5195 demanding immediate payment of $1,800 to avoid disconnection. The Member had made his payment, but the caller said it didn't process because of a computer glitch. The caller sounded believable, the Member told us, until he said that the only acceptable form of payment was a prepaid debit card. CoServ offers eight ways to pay your bill, but none of them involve prepaid cards. 800-293-5195 is NOT a CoServ number, and we do not make threatening phone calls like this!
WIN A ROUGHRIDERS TICKET PACKAGE: We are now accepting entries from CoServ Members and Customers who want to win a night of family fun and see the Class AA Frisco RoughRiders at Dr Pepper Ballpark this baseball season. Enter to win here
NON-EMERGENCY REQUESTS: Street light out in your neighborhood? Need help with your CoServ account? You can contact us about these non-emergency issues by filling out the appropriate form below, or by using an alternative contact method listed on the right. We will process your submission within three business days (in most cases, within 24 hours).