Disconnection and Reconnection

If CoServ doesn't receive your payment by three days after the due date, we’ll mail you a “Notice of Service Interruption.” If we don’t receive your payment by the date stated on the notice, we must disconnect your service. (You will receive the notice at least 10 days prior to the disconnection date.) 

To restore service after being disconnected, you must contact Customer Care via phone at (940) 321-7800, option 4. You will be required to pay your entire account balance, plus a reconnection charge and an additional deposit (equal to one-sixth of your annual bill). 

Electric

$100.00 reconnection fee. 

Members must contact Customer Care and remit required payment prior to 3 p.m. for service to be reconnected the same day. If Customer Care is contacted after 3 p.m., the service will be scheduled for reconnection the next business day.  

Besides not paying your bill, here are all the reasons why your electric service may get disconnected.

Gas

$65.00 reconnection fee.

An appointment is required to reconnect your gas service. Availability of appointments vary according to time you contact Customer Care and remit payment. 

Payment before 11:30 a.m., we will schedule an appointment for the morning of the next business day.

Payment between 11:30 a.m. and 3:30 p.m., we will schedule an appointment for the afternoon of the next business day.

Payment after 3:30 p.m., we will schedule an appointment for the second business day.

Besides not paying your bill, here are all the reasons why your gas service may get disconnected.

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