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Billing Disputes

If you don’t agree with a portion of your bill, please contact Customer Service. We will do our best to answer your questions. If we cannot resolve the issue, please send CoServ written notice of the reasons why you dispute the bill before your bill's due date. We will investigate the matter and let you know our conclusion.

We will not disconnect your service while the bill is in dispute or for 60 days after the bill is issued, whichever period is shorter. However, until the dispute is resolved, you may need to pay an amount based on prior usage.

If our investigation concludes that the unpaid amount is indeed correct, that payment will be due immediately. If you aren't satisfied with the findings, you may appeal by contacting the parties below according to the CoServ service(s) provided. 

Electric

CoServ Board of Directors
7701 S Stemmons
Corinth, TX 76210-1842

Gas

You may request a review by your city’s municipal office or if you live outside the city limits, contact: 

Railroad Commission of Texas
Attn: Gas Utilities Division
P.O. Box 12967
Austin, TX 78711-2967

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