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Weather Policy

Heat advisory

The National Weather Service, Dallas/Ft. Worth is the official heat advisory notification site for North Texas. The National Weather Service defines a heat advisory as follows: maximum heat indices of 105* or higher for two or more consecutive days, with a minimum night temperature of 78* or warmer. During the months of May through October, CoServ Electric will access The National Weather Service's website no later than 8:00 a.m. Monday through Friday to determine if a heat advisory alert has been issued for any county located within CoServ Electric's service area. CoServ Electric will check The National Weather Service's Web site at one-hour intervals throughout the day on any day for which there exists a potential for a heat advisory alert. CoServ Electric will not disconnect electric service on a day that it has confirmed that a heat advisory alert has been posted on The National Weather Service's website for any county located within CoServ Electric's service area. This policy does not apply to CoServ Gas Customers. 

Inclement Weather

On a day when the previous day’s highest temperature did not exceed 32*F, and the temperature is predicted to remain below 32*F for the next 24 hours, or when the average of the temperatures is below 32*F for a 24 hour period anywhere in our service area (both electric and gas), CoServ will not disconnect a Customer until the utility ascertains that no life-threatening condition exists in the Customer’s household, or would exist, because of disconnection during severe weather conditions. These will be determined by The National Weather Service reports.

Per the Texas Railroad Commission, CoServ Gas is also required to provide Texas Administrative Code RULE §7.460 to its Customers annually.