Attempting to divert energy is life threatening and illegal. CoServ prosecutes theft of service, and convictions can result in jail time and hefty fines – theft of energy services can become a felony in some cases. Tampering can also cause electrocution, fires, and explosions. The following are signs of potential tampering/theft:

• Tools jammed in meter
• Missing or broken meter seal
• Meter missing or out of its base
• Extension cords run across property
• Extra wires running to/from meter base
• A non-CoServ employee working on a meter

If you discover any of these situations, please understand that tampering can create unsafe conditions. Do not touch the meter or any wires/devices that may be attached. Keep in mind that a gas meter that has been tampered with may be leaking. If you see signs of tampering and smell gas, you must report it immediately to our 24/7 emergency number - (800) 274-4014 or call 911. Once the possible gas leak has been addressed, CoServ will investigate the possibility of theft/tampering. 

Report theft of energy services on the Contact Us page to notify us of suspicious activity or e-mail us at theft@coserv.com. If you want to remain anonymous, you can use our Theft Reporting Hotline at (866) 970-6806. Please keep in mind that we are unable to discuss ongoing investigations.

IMPORTANT: Do not use this form to report an emergency, such as power outages, gas leaks, power lines on the ground, broken utility poles, exposed underground wire and open transformers. Call us instead at (800) 274-4014. We answer emergency calls 24 hours a day, seven days a week.  

Note: After you submit the theft of energy services form, you should receive an e-mail confirming that we received it. If you don’t get the e-mail, call (940) 321-7800 or (800) 274-4014.