Membership benefits you.
As Member-owners, you own this cooperative and that's why CoServ Electric puts your interests first, unlike Retail Electric Providers (REPs) whose first priority are stockholders and investors. In every business decision, we ask ourselves, "How does this benefit the Member?" We take our job seriously because we are held accountable to you. Along with ensuring stable rates, CoServ provides you with resources to identify energy wasters and implement ways to lower your bill.
The voice of Membership.
Here are real testimonials from real Members regarding the benefits of CoServ Electric Membership:   Thank you for such a quick response and such a nice note. Five stars for customer service to you. —Bobbie, Flower Mound
I just had an energy audit and blower door test done by Randy and Jason. They were exceptional! They were professional, courteous, and knowledgeable. They represented CoServ in a manner that makes me proud to be a member. Thank you for this service, and the outstanding employees performing it. —Chris, Lantana

CoServ is proud of its outstanding customer service and reliable energy to more than 159,000 homes and businesses. We have maintained rate stability for our Members in providing power as close to cost as possible.     From 2005 through 2010, CoServ’s American Customer Satisfaction Index (ACSI) scores have steadily increased. In 2005, CoServ’s ACSI score was a 70—not bad, but we knew we could do better. We’ve worked over the years to ensure that CoServ exceeds your expectations, and our satisfaction ratings have risen accordingly. In 2010, our cumulative ACSI score rose to a 79, and we are humbled that our Members have recognized CoServ’s continued improvement in customer service.

CoServ Electric (and other electric cooperatives)  Reliant/TXU (and other retail electric providers) Owned by the people we serve (our "Members") Owned by stockholders/investors Not-for-profit For-profit Provides power as close to cost as possible Marks up the cost of power to increase revenue Overseen by Member-elected Board of Directors Overseen by shareholder-elected board of directors Members receive money back through Capital Credits, our version of dividends. Shareholders receive dividends, and customers receive no money back. Members can attend the annual meeting to meet leaders and ask questions. Customers cannot attend the annual meeting unless they are also shareholders.

It all boils down to this: The business model of electric cooperatives like CoServ puts you first, while retail electric providers put investors first. Not a bad deal if you're a high-ranking stockholder in the company... but if you're a customer, we think it's clear that the cooperative approach serves you best.