Note: If you receive service from both CoServ Electric and CoServ Gas, please review the About Your Bill page on CoServ Electric’s site, as well. Some policies are different. CoServ offers a variety of convenient Payment Options. Pick one that's right for you.
Billing Process
Each month, you receive a paper statement from CoServ. If you’re enrolled in E-Bill, you also get an e-mail when your bill is ready to view online.
Sign up for E-Bill by establishing an online account with us and checking the E-bill box when prompted. Then, while logged in, click “E-Bill Preferences.” You can opt out of receiving a paper bill or choose to receive both an E-Bill and a paper bill. You can also enroll in Rolling Average Billing and automatic bank draft by contacting Customer Service.
Your service address determines the day of the month that you receive your bill. You should get it around the same time every month.
Billing Terms
Trying to figure out the line items on your bill? View a sample gas statement or sample electric/gas statement with key terms explained. You may also find what you’re looking for in our glossary.
Due Dates
To avoid service disconnection, CoServ must receive your payment by the “Current Bill Due Date,” shown in the upper-right corner of your statement. This due date falls 16 days after the “Statement Date,” which is when the bill was printed.
Even if you don’t receive your bill (because it got lost in the mail, accidentally thrown away, etc.), you’re still responsible for making the payment. Sign up for E-Bill (see Billing Process section above) to view your bill as soon as it’s ready. Contact Customer Service if you don’t receive a statement within 30 days of setting up your service (or if your statements ever start arriving later than usual).
If you need more time to pay your bill, we allow deferred payments and arrangements in some circumstances. Contact Customer Service to see if you qualify.
Service Disconnection
If CoServ doesn’t receive your payment by five days after the due date, we’ll mail you a “service interruption notice.” If we don’t receive your payment by the date stated on the notice, we must disconnect your gas service. (You will receive the notice at least 10 days prior to the disconnection date.) Please contact Customer Service right away if you can’t pay your bill by this date.
Note: To restore service after being disconnected, you must pay the entire balance on your account, plus a $70 reconnection charge and an additional deposit (equal to one-sixth of your annual bill). We must schedule an appointment to reconnect your gas service.
- If we receive payment before 11:30 a.m., we will schedule an appointment for the morning of the next business day.
- If we receive payment between 11:30 a.m. and 3:30 p.m., we will schedule an appointment for the afternoon of the next business day.
- If we receive payment after 3:30 p.m., we will schedule an appointment for the second business day.
Besides not paying your bill, here are all the reasons why your service may get disconnected.
Billing Disputes
If you don’t agree with a portion of your bill, contact Customer Service. We will do our best to answer your questions. If we cannot resolve the issue via phone, please send CoServ a written notice of the reasons why you dispute the bill. Be sure we receive it before your bill is due. Then we will investigate the matter and let you know our conclusion.
We will not disconnect your gas service while the bill is in dispute or for 60 days after the bill is issued, whichever period is shorter. However, until the dispute is resolved, you may need to pay an amount based on prior gas usage.
If our investigation concludes that the unpaid amount is indeed correct, that payment will be due immediately. If you aren’t satisfied with the findings, you may appeal to your city’s municipal office.