CoServ must receive your payment by the “Current Bill Due Date,” shown in the upper-right corner of your statement. This due date falls 16 days after the “Statement Date,” which is when the bill was sent. If you don’t pay your electric bill on time, your account will be charged a late fee on the next statement. This fee is 5 percent of your most recent Electric Energy Charge. CoServ Gas billing is not subject to late fees.
Even if you don’t receive your bill (because it got lost in the mail, accidentally thrown away, etc.), you’re still responsible for making the payment. Establish your online CoServ account to view or pay your bill online. Enroll in E-Bill if you prefer paperless billing. Contact Customer Care if you don’t receive a statement within 30 days of setting up electric service (or if your statements ever start arriving later than usual). Disconnect notices are sent to Members/Customers via U.S mail per the terms of our tariff.
For additional convenience, enroll your account in AutoPay. Without you lifting a finger, we electronically draft your account balance from your credit/ debit or checking/savings account each month and you will never receive a late fee.