What to do if you’re in an outage
CoServ stays prepared for any possible weather conditions that could cause interruptions for our Members and Customers. Our crews train regularly on operations and safety and are on call 24 hours a day, seven days a week to ensure safe and reliable service for our Members and Customers. However, there are instances where unforeseen circumstances may cause an outage like severe weather or vehicle accidents that could cause an outage.
If you find yourself in an outage here are some ways you can report it.
- Visit CoServ.com/OutageMap
- Text OUT to (855) 938-3496
- Add CoServ to your contacts for quick reference!
- Members must enable this feature inside their SmartHub account first by clicking on Notifications > Manage Contacts > + Add Phone Contact.
- Download the CoServ App on your mobile device
- Visit your SmartHub Account online
- Call us at (844) 330-0762
Check the Status of an Outage
- Members can visit CoServ.com/OutageMap to for outage details like estimated restoration time, outage reported time, number affected, and crew status
- You can also text STATUS to (855) 938-3496 to receive updates after the outage event has been created.
- Examples of updates include crews are on the way, crews have arrived on-scene, and the estimated restoration time.
- Check your Notification settings in SmartHub to be sure you’re enrolled to receive important status alerts and updates.
- Common Outage Causes: Some of the most common causes for outages include trees, animals, snow and ice. Other causes include lightning and car accidents.
- Update your info: To ensure quick and easy reporting of an outage, be sure you have your correct information on file.
- Call before you dig: Call 811 before digging to ensure your own safety and avoid contact with unseen underground utility lines.
- Tree Trimming: To minimize the potential for damage to power lines, CoServ regularly trims trees to avoid outages and resulting hazards.
Outage & Storm Safety
- If you see downed or damaged power lines, maintain your distance and call CoServ immediately at (855) 938-3496.
- If your power is out, try to leave your refrigerator and freezer closed as much as possible. Food will remain frozen for up to 48 hours so long as the door remains closed and the unit is in solid working condition.
- Unplug any appliances prior to major storms. Electronics are sensitive to electrical spikes from lightning or power surges. By unplugging them in advance, you can protect them from damage.
- Prepare a storm kit at home and one to keep in your car with extra flashlights, batteries, bottled water, and canned food. It’s better to be prepared rather than left scrambling to gather supplies once your power is out!
- Improperly installed power generators can pose a severe health risk to you and your family due to carbon monoxide poisoning. This can result in injury or even death. Learn more about how you can stay safe and aware around carbon monoxide.