Routine website maintenance between midnight and 6 a.m. Monday, August 17, could result in delays and the inability to access certain areas of CoServ.com. We apologize for any inconvenience this may cause and thank you for your patience.
On June 10, CoServ launched a new number that Members can use to report power outages, check the status of an outage and get notifications for when power will be restored.
North Texas received more than 7 inches of rain in May, leading to cooler temperatures and, likely, less energy consumption for CoServ Members.
CoServ Customer Care Specialist Connie Schmitz talks about the variety of calls she gets from CoServ Members.
With average temperatures in the mid-60s, CoServ Members should expect April energy consumption to be about the same or less than last April.
While CoServ Electric does not yet know all the costs associated with the extreme winter weather from last week that we are all still recovering from, we are working to recognize our Members’ concerns.
CoServ Members are never charged based on estimated usage -- only actual usage.
ERCOT issued an EEA level 3 and has called for statewide rotating outages to maintain grid stability. Rotating outages are temporary, controlled events designed to achieve grid stability.
COVID-19 may have kept CoServ’s Customer Care Specialists away from the office for most of 2020, but while they worked from home they answered more than 90,000 service-related calls.
Scammers have gotten increasingly sophisticated, spoofing CoServ’s phone number to avoid Caller ID, using CoServ’s online messaging about disconnections, and even using the prerecorded “Thank you for calling CoServ” message if Members are tricked into responding to their bogus call center.
Reading reviews online for your business can sometimes feel like picking petals off of flowers. Some say they love us, some say they hate us. But how do we really feel about that Google rating?