Answers to Your Winter Weather Concerns

Answers to Your Winter Weather Concerns

While CoServ Electric does not yet know all the costs associated with the extreme winter weather from last week that we are all still recovering from, we are working to recognize our Members’ concerns.

CoServ addresses 'estimated usage' concerns after last week's winter storm

CoServ addresses 'estimated usage' concerns after last week's winter storm

CoServ Members are never charged based on estimated usage -- only actual usage. 

Winter Emergency Update: ERCOT issues Energy Emergency Alert 3, calls for rotating outages to maintain grid stability

Winter Emergency Update: ERCOT issues Energy Emergency Alert 3, calls for rotating outages to maintain grid stability

ERCOT issued an EEA level 3 and has called for statewide rotating outages to maintain grid stability. Rotating outages are temporary, controlled events designed to achieve grid stability.

Customer Care Team takes 90,000 service calls in 2020

Customer Care Team takes 90,000 service calls in 2020

COVID-19 may have kept CoServ’s Customer Care Specialists away from the office for most of 2020, but while they worked from home they answered more than 90,000 service-related calls.

COVID-19 hasn't stopped scammers but you can help us slow them down

COVID-19 hasn't stopped scammers but you can help us slow them down

Scammers have gotten increasingly sophisticated, spoofing CoServ’s phone number to avoid Caller ID, using CoServ’s online messaging about disconnections, and even using the prerecorded “Thank you for calling CoServ” message if Members are tricked into responding to their bogus call center.

As A Meter Of Fact: Mean Tweets Edition

As A Meter Of Fact: Mean Tweets Edition

Reading reviews online for your business can sometimes feel like picking petals off of flowers. Some say they love us, some say they hate us. But how do we really feel about that Google rating?

Online or on the phone, we're here to serve

Online or on the phone, we're here to serve

CoServ’s communication goal is simple: As your trusted energy advisor, we want to answer any questions you have about your account and help you find ways to save energy and money. Here are several ways you can stay in touch with us.

Customer Care Team adjusts to handling calls from home

Customer Care Team adjusts to handling calls from home

Many things have changed for CoServ’s Customer Care Team since they began working from home in the spring due to COVID-19. One thing that hasn’t is serving CoServ Members and Customers.

Unexpected Ways To Save This Summer

Unexpected Ways To Save This Summer

You may already be a pro at the usual money-saving habits. But here are two tips you may not have heard before.

Q&R - What is Operation Roundup?

Q&R - What is Operation Roundup?

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