CoServ launches new phone number to text for outages

CoServ launches new phone number to text for outages

On June 10, CoServ launched a new number that Members can use to report power outages, check the status of an outage and get notifications for when power will be restored.

Weather Report: Deluge brings cooler temperatures, less energy consumption for May

Weather Report: Deluge brings cooler temperatures, less energy consumption for May

North Texas received more than 7 inches of rain in May, leading to cooler temperatures and, likely, less energy consumption for CoServ Members.

A day in the life of a CoServ Customer Care Specialist

A day in the life of a CoServ Customer Care Specialist

CoServ Customer Care Specialist Connie Schmitz talks about the variety of calls she gets from CoServ Members. 

Weather Report: April's mild temperatures should mean lower power bills

Weather Report: April's mild temperatures should mean lower power bills

With average temperatures in the mid-60s, CoServ Members should expect April energy consumption to be about the same or less than last April. 

Answers to Your Winter Weather Concerns

Answers to Your Winter Weather Concerns

While CoServ Electric does not yet know all the costs associated with the extreme winter weather from last week that we are all still recovering from, we are working to recognize our Members’ concerns.

CoServ addresses 'estimated usage' concerns after last week's winter storm

CoServ addresses 'estimated usage' concerns after last week's winter storm

CoServ Members are never charged based on estimated usage -- only actual usage. 

Winter Emergency Update: ERCOT issues Energy Emergency Alert 3, calls for rotating outages to maintain grid stability

Winter Emergency Update: ERCOT issues Energy Emergency Alert 3, calls for rotating outages to maintain grid stability

ERCOT issued an EEA level 3 and has called for statewide rotating outages to maintain grid stability. Rotating outages are temporary, controlled events designed to achieve grid stability.

Customer Care Team takes 90,000 service calls in 2020

Customer Care Team takes 90,000 service calls in 2020

COVID-19 may have kept CoServ’s Customer Care Specialists away from the office for most of 2020, but while they worked from home they answered more than 90,000 service-related calls.

COVID-19 hasn't stopped scammers but you can help us slow them down

COVID-19 hasn't stopped scammers but you can help us slow them down

Scammers have gotten increasingly sophisticated, spoofing CoServ’s phone number to avoid Caller ID, using CoServ’s online messaging about disconnections, and even using the prerecorded “Thank you for calling CoServ” message if Members are tricked into responding to their bogus call center.

As A Meter Of Fact: Mean Tweets Edition

As A Meter Of Fact: Mean Tweets Edition

Reading reviews online for your business can sometimes feel like picking petals off of flowers. Some say they love us, some say they hate us. But how do we really feel about that Google rating?

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