EFV inventory by CoServ Gas shows commitment to Customer safety

EFV inventory by CoServ Gas shows commitment to Customer safety



CoServ Gas signed up its first two customers in Flower Mound in January 1999. Since then, the population of North Texas has grown—and so has CoServ Gas, which now serves more than 128,000 Customers.

The strong commitment to safety that has driven CoServ Electric since 1937, when it was established as Denton County Electric Cooperative, has served as a solid foundation for CoServ’s natural gas affiliate.

For the past 20 years, excess flow valves (EFVs) have been installed at residences served by CoServ Gas. These valves automatically shut off gas flow when there’s a line break or a major leak on the service line between the main line and the gas meter. This greatly limits the natural gas exposure and the possibility of fires or explosions.

CoServ Gas conducted an EFV inventory last year, auditing construction and installation records and inspecting lines. Through this process, CoServ Gas verified that more than 90 percent of residential customers have EFVs installed.

New rules established by the federal Pipeline and Hazardous Materials Safety Administration require natural gas providers install EFVs on all new or replaced lines as of April 2017. The rule also requires natural gas utilities to notify customers of their right to request installation of an EFV on existing service lines.

One thing the new rule did not specify was who should bear the cost of the installation. Many natural gas companies across the country have passed this cost on to their customers. CoServ Gas, however, will pay for EFV installations on existing lines if they aren’t already present.

“This is an example of CoServ’s commitment to customer safety,” said Chris Cross, CoServ’s Director of Gas Engineering. “I am proud of our extensive, ongoing efforts to verify EFV inventory and service valve locations in our gas system.”

School Safety

Last summer, CoServ Gas made a similar safety commitment to the 134 schools it serves to ensure the presence of manual shut-off valves. These valves allow gas technicians to easily cut off natural gas flow.

Most of the schools already had these shut-off valves. But for the 45 that didn’t, CoServ installed them at no cost to the schools.

Need more information about natural gas safety?

If you have questions about excess flow valves or any other aspect of natural gas safety, please email communications@coserv.com.

Visit CoServ.com/Gas for safety communications and updates. We look forward to serving you safely and reliably in 2020!

Read our Help Center article for more information about excess flow valves. 

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