CoServ improves reliability score for 2022

Linemen string new, high-capacity wire along U.S. 377 in Aubrey. Photo by KEN OLTMANN
Linemen string new, high-capacity wire along U.S. 377 in Aubrey. Photo by KEN OLTMANN

When CoServ Members think about reliability, they probably think about their lights coming on but rarely think about the behind-the-scenes work to make that happen.

The most visible aspect of that would be the CoServ linemen who are on the front lines of power restoration and maintenance of our electric system every day. Their hard work, training and dedication to safety are unmatched in the utility industry.

But reliability is a team effort that starts at the executive level and extends to every department in the cooperative.

CoServ consistently ranks as one of the most reliable utilities in the state, according to the System Average Interruption Duration Index (SAIDI), a metric that utilities use to measure reliability.

For 2022, CoServ’s SAIDI score was 31.2, meaning the average CoServ Member was without power for about 31 minutes. The score is more than 3 points better than 2021. Some Members may have been out longer and some may not have been without power at all but the index looks at the average for all Members. The lower the SAIDI score, the better.

Put another way, the average Member experienced uninterrupted service 99.994 percent of the time in 2022.

“Service and excellence are two of our core values at CoServ. Surpassing our goal for our SAIDI number is a direct reflection of the hard work our Employees do across the organization to bring reliable power to our Members,” said Shea Hassell, CoServ’s Vice President of Field Operations.

For example, System Planning ensures there’s adequate power to meet the needs of our fast-growing service territory while also serving our existing Members. That’s no easy feat considering CoServ added more than 14,000 new meters in 2022 alone and our service territory includes two of the fastest-growing counties in the United States, Collin and Denton counties.

Engineers design the infrastructure and equipment and then CoServ’s construction management team makes sure it’s built according to specifications by CoServ’s own linemen crews or contractors. CoServ’s Materials and Supply Coordination team works with our supplier Irby so the supply of transformers, high-voltage wire and other materials aren’t negatively impacted by supply chain disruptions.

The Vegetation Management team is also an important part of the reliability puzzle because they oversee the contractors who trim the trees near our lines. CoServ also has its own drone inspection program that finds problems on the utility poles before they cause an outage.

Then it’s up to linemen to keep the infrastructure in top condition and replace equipment while also responding to outages.

In July, CoServ’s transmission and distribution supplier added a new substation to the western half of the territory that provides a new source of power for the area. New circuits were also added at two other existing substations.

The capacity was also doubled at substations in Aubrey and Sanger, which already proved beneficial during the cold snap that hit the week of Christmas, said Perry Ancell, CoServ’s System Operations Manager.

“The more feeders and substations we’ve got, the better off everything is,” Perry said. “When we have outages, we’re able to get the majority of people back on quickly. When demand is highest, the higher capacity lines are like a widened four-lane road, able to carry more electricity to Members.”

System Operations responds to outages 24 hours a day. Photo by BRIAN ELLEDGE
System Operations responds to outages 24 hours a day. Photo by BRIAN ELLEDGE
Tree trimming is an essential part of reliability. Photo by KEN OLTMANN
Tree trimming is an essential part of reliability. Photo by KEN OLTMANN
Our supplier keeps plenty of wire and other material on-hand for emergencies. Photo by KEN OLTMANN
Our supplier keeps plenty of wire and other material on-hand for emergencies. Photo by KEN OLTMANN
Engineers develop new automated technology to make the grid smarter. Photos by BRIAN ELLEDGE
Engineers develop new automated technology to make the grid smarter. Photos by BRIAN ELLEDGE
The Field Construction Services team keep jobs running smoothly. Photo by KEN OLTMANN
The Field Construction Services team keep jobs running smoothly. Photo by KEN OLTMANN