If you need financial assistance, please contact one of the social service agencies listed below. If you would like to help your CoServ neighbors by making a one-time, tax-deductible donation to the CCF COVID-19 Emergency Relief Fund, please visit CoServ.com/Donate.
CoServ sets up relief fund to help Members and Customers
Our hearts go out to all North Texans who are suffering from COVID-19 and the financial hardships resulting from the shutdown of so many businesses.
Many of our neighbors have lost their jobs and can’t cover everyday expenses. To help these residential Members and Customers during this challenging time, CoServ has established the CCF COVID-19 Emergency Relief Fund. (Note: This only applies to residential accounts; if you own a small business and need assistance, please visit this special page established by the U.S. Small Business Administration.)
Working through the CoServ Charitable Foundation (CCF), CoServ has designated $300,000 to seven social service agencies to help provide financial assistance during this challenging time. Members and Customers financially affected by the pandemic are encouraged to contact one of the agencies listed below. Members and Customers who would like to donate can do so through their SmartHub account or by visiting CoServ.com/Donate. The CoServ Charitable Foundation is an IRS-recognized 501(c)3 charity, and all donations are tax-deductible, as allowed by law.
In addition, please know that CoServ:
- Has extended the suspension of residential disconnections for nonpayment until August 31, 2020. However, starting July 1, penalties and late fees will be assessed for CoServ Electric Members.
- Offers payment due-date extensions that will give customers the time they need to initiate the application process and receive assistance
- Has created a secure online form that allows one-time tax-deductible donations to the relief fund by Members and Customers who would like to help their CoServ neighbors. Log in to your SmartHub account for details or visit CoServ.com/Donate.
To request COVID-19 financial assistance, please contact one of these agencies:
If you have questions about your account or need additional assistance, please contact us.
Click here for more COVID-19 resources and links.