CoServ collects personally identifiable information, such as your email address, name, date of birth, taxpayer identification number, driver’s license number, home or work address, or telephone number. CoServ also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by CoServ. This information can include: your IP address, browser type, domain names, access times and referring Website addresses. This information is used by CoServ for the operation of the service, to maintain quality of the service and to provide general statistics regarding use of the CoServ Website.
CoServ collects and uses your personal information to operate the CoServ Website and CoServ advanced meters, and deliver the services you have requested. CoServ also uses your personally identifiable information (1) to inform you of other products or services available from CoServ and its affiliates, (2) for the purpose of printing your statements and (3) for the purpose of providing credit-card processing to pay your bills. CoServ may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
CoServ does not sell, rent or lease its customer lists to third parties. CoServ may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (i.e., email address, name, home or business address, telephone number, energy usage) is not transferred to the third party. In addition, CoServ may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CoServ, and they are required to maintain the confidentiality of your information.
CoServ does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.
CoServ keeps track of the Websites and pages that our customers visit within CoServ, in order to determine what CoServ services are the most popular. This data is used to deliver customized content and advertising within CoServ to customers whose behavior indicates that they are interested in a particular subject area.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through CoServ Websites, this information may be collected and used by others.
CoServ may disclose your personal information collected on the CoServ Website or through CoServ advanced meters, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CoServ or the CoServ Website; (b) protect and defend the rights or property of CoServ; or (c) act under exigent circumstances to protect the personal safety of users of CoServ, or the public.
The CoServ Website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CoServ pages, or register with the CoServ Website or services, a cookie helps CoServ to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same CoServ Website, the information you previously provided can be retrieved, so you can easily use the CoServ features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CoServ services or Websites you visit.
CoServ secures your personal information from unauthorized access, use or disclosure. CoServ secures the personally identifiable information from CoServ advanced meters and the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
- Identifying information such as your name and email address
- Security information such as your username, password or password hint, and acceptance of policies, licenses and warranties
- Contact information such as your name, mailing address and phone number
- Billing information such as credit card, expiration date, billing address and account history
- CoServ Websites behavior such as the pages visited, downloads, or searches requested
Browser information such as the browser version, IP address and the presence of various plug-ins and tools.
As appropriate, the personal information collected on the CoServ Websites will be used to operate or improve the CoServ Websites, to provide the service(s), or to carry out the transaction(s) you have requested or authorized
In support of these uses, CoServ may use your personal information to provide you with more effective customer service, to improve the CoServ Websites and any related CoServ products or services, and to make the CoServ Websites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the CoServ Websites to your particular preference or interests.
CoServ reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of CoServ, its affiliates, and others
Updated: September 10, 2014