Set up Residential Service

New to the CoServ territory? Not sure if you're in our service territory? Click here for an interactive map that shows our service territory.

Request New Service

Here are the details about our set-up fees, including a connection fee for processing requests on new accounts:

You will need the following information:

• Service Address
• Start date
• Drivers License
• Social Security Number
• Phone Number
• Date of Birth

Electric Fees:

• $15 Refundable Membership Fee
• $25 Electric Service Connection Fee
• Refundable Electric Deposit*

*A credit check will determine if your account requires a deposit.

• The membership fee refund will be applied to your final bill once all active accounts have been closed.
• For electric service, deposits will not exceed one-sixth of your home’s annual electric bill or $105.
• We will refund any deposits to your account after your account is closed or after we receive payment for 12 consecutive bills with no more than one late payment and zero disconnections for nonpayment.

Moving from one CoServ home to another?

1. First, Request New Service. Use this form to set up service at the new address. NOTE: you must be logged out of your SmartHub account to access this form.
2. Then, Disconnect Service at your old address. Log in to your SmartHub account to request the disconnect.
   1. Once logged in, click on DISCONNECTS/RATES/OUTAGES in the upper right-hand corner to request the disconnect of your old address.
   2. Click on Other Issues/General Inquiry
   3. Click on Disconnect Service in the Inquiry type drop-down menu to fill out the form. The disconnect date does not need to match the date of the new service connection.

Or, call our Customer Care Center at 940-321-7800, Monday–Friday, 8 a.m. to 5 p.m. (CST).

Request Service  Disconnect Service

Here are the details about our set-up fees, including a connection fee for processing requests on new accounts, additional meters and/or security lights:

Electric Fees:

• $25 Electric Service Connection Fee
• Refundable Electric Deposit*

*A credit check will determine if your account requires a deposit:

• The membership fee refund will be applied to your final bill once all active accounts have been closed.
• For electric service, deposits will not exceed one-sixth of your home’s annual electric bill or $105.
• We will refund any deposits to your account after your account is closed or after we receive payment for 12 consecutive bills with no more than one late payment and zero disconnections for nonpayment.

Moving out of CoServ territory? CoServ has made it easy to disconnect service at your home through SmartHub. You can also use the chat feature below or call our Customer Care Center at 940-321-7800, Monday–Friday, 8 a.m. to 5 p.m. (CST).

Disconnect Service

• After you've logged into SmartHub, click on the DISCONNECTS/RATES/OUTAGES button.
• Then, click Other Issues/General Inquiries.
• Then click on Inquiry Type: Disconnect Service
• Fill out the form