We know you have lots of questions regarding the aftermath from the recent extreme weather storm that hit the state earlier this month. To help you out, CoServ has assembled a list of resources to help those in need recover. Please know that we have also partnered with seven social service agencies in the North Texas area with direct resources from CoServ Charitable Foundation funds for COVID-19 relief. Those can be found at Financial Assistance – CoServ.

Our phone system is now fully operational. Because the winter weather emergency has ended, our Customer Care team will be resuming normal business hours, starting Monday from 8 a.m. to 5 p. m. 

The following are important updates from CoServ regarding the unprecedented winter storm that prompted ERCOT to declare a statewide power emergency and order all electric utilities in Texas to begin rotating outages.

CoServ is diligently working to restore outages as safely as possible. Your patience is appreciated as we navigate the next few hours and days, balancing our obligation to the state's electric grid and our commitment to serve you. 

ERCOT issued an EEA level 3 and has called for statewide rotating outages to maintain grid stability. Rotating outages are temporary, controlled events designed to achieve grid stability.

CoServ’s Community Engagement Team cooked hot dogs, pulled pork sandwiches and cheesesteaks for the army of firefighters, paramedics, nurses and other medical professional as well as volunteers who came to help. CoServ has already planned different meals for the next scheduled vaccination dates, Thursday and Friday.

Home Hospice of Cooke County provides patients and their families with a team of doctors, nurses, chaplains and social workers. The Gainesville-based nonprofit has distributed “bear hug bags” for several years, but this is the first time CoServ has contributed to the project

Metrocrest Services had a shot at a $100,000 matching grant but needed more donations before it could secure it. The CoServ Charitable Foundation presented them with a $15,000 grant that pushed the food pantry over the top and will help them feed thousands of North Texans. 

The second podcast in the Scenic Route series features CoServ Members from Rhome and New Fairview. 

CoServ partnered with cities and chambers of commerce to put on this year’s food drive since most Employees are working remotely. The donations, which came from eight drop off locations throughout CoServ’s service territory, are needed now more than ever.