Weather Disconnection Policy
The comfort and safety of Members and Customers is a top priority for CoServ. During periods of extreme temperatures, we suspend our disconnection policy to ensure your well-being.
Spring / Summer Policy
CoServ will not disconnect electric service because of nonpayment on days that the National Weather Service (NWS) issues a heat advisory, or when such an advisory has been issued on the two preceding calendar days.
CoServ’s policy complies with Texas Administrative Code RULE §7.460. As such, CoServ is allowed to disconnect gas service because of nonpayment on days that the National Weather Service (NWS) issues a heat advisory. Once a year, we deliver to our gas customers a paper copy of this code.
Fall / Winter Policy
Electric & Gas Service
CoServ will not disconnect electric or gas service because of nonpayment during extended freezes. This applies when the preceding day’s high temperature did not exceed 32 degrees Fahrenheit, and that day’s high temperature is forecast to remain below freezing for 24 hours.
Our policy complies with Texas Administrative Code RULE §7.460, Suspension of Gas Utility Service Disconnection During an Extreme Weather Emergency, and once a year, we deliver to our gas customers a paper copy of this code.
The National Weather Service Dallas/Ft. Worth location is the official notification site for North Texas temperature data.
|RAILROAD COMMISSION OF TEXAS
|GAS SERVICES DIVISION
|CUSTOMER SERVICE AND PROTECTION
|SUSPENSION OF GAS UTILITY SERVICE DISCONNECTION DURING AN EXTREME WEATHER EMERGENCY
CoServ wants to remind Customers of the rule regarding the suspension of gas utility service disconnection during an extreme winter weather emergency.
- Applicability and scope. This rule applies to gas utilities, as defined in Texas Utilities Code, §101.003(7) and §121.001, and to owners, operators, and managers of mobile home parks or apartment houses who purchase natural gas through a master meter for delivery to a dwelling unit in a mobile home park or apartment house, pursuant to Texas Utilities Code, §§124.001–124.002, within the jurisdiction of the Railroad Commission pursuant to Texas Utilities Code, §102.001. For purposes of this section, all such gas utilities and owners, operators and managers of master meter systems shall be referred to as “providers.” Providers shall comply with the following service A gas distribution utility shall file amended service rules incorporating these standards with the Railroad Commission in the manner prescribed by law.
- Disconnection Except where there is a known dangerous condition or a use of natural gas service in a manner that is dangerous or unreasonably interferes with service to others, a provider shall not disconnect natural gas service to:
- a delinquent residential customer during an extreme weather An extreme weather emergency means a day when the previous day’s highest temperature did not exceed 32 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Station for the county where the customer takes service.
- a delinquent residential customer for a billing period in which the provider receives a written pledge, letter of intent, purchase order, or other written notification from an energy assistance provider that it is forwarding sufficient payment to continue service; or
- a delinquent residential customer on a weekend day, unless personnel or agents of the provider are available for the purpose of receiving payment or making collections and reconnecting service.
- Payment Plans. Providers shall defer collection of the full payment of bills that are due during an extreme weather emergency until after the emergency is over, and shall work with customers to establish a payment schedule for deferred bills as set forth in §7.45 of this title (relating to Quality of Service).
- Notice. Beginning in the September or October billing periods utilities and owners, operators, or managers of master metered systems shall give notice as follows:
- Each utility shall provide a copy of this rule to the social services agencies that distribute funds from the Low Income Home Energy Assistance Program within the utility’s service area.
- Each utility shall provide a copy of this rule to any other social service agency of which the provider is aware that provides financial assistance to low income customers in the utility’s service area.
- Each utility shall provide a copy of this rule to all residential customers of the utility and customers who are owners, operators, or managers of master metered systems.
- Owners, operators, or managers of master metered systems shall provide a copy of this rule to all of their customers
- In addition to the minimum standards specified in this section, providers may adopt additional or alternative requirements if the provider files a tariff with the Commission pursuant to §7.315 of this title (relating to Filing of Tariffs). The Commission shall review the tariff to ensure that at least the minimum standards of this section are met.
Source Note: The provisions of this §7.460 adopted to be effective May 12, 2002, 27 TexReg 3769; amended to be effective May 14, 2018, 43 TexReg 2997.