Payment Refunds and Deposit Credits

Deposit Refunds

We will automatically refund any deposits to your account after it is closed or after the following requirements have been met:

Electric:

  • Residential: 12 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.
  • Commercial and Industrial: 24 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.

Gas:

  • Residential, Commercial, and Industrial: 12 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.

If you would like to check if your account is eligible for a deposit refund, please fill out this form. Our Customer Care Specialists will research your account and respond via email.

Waived Deposits

If a deposit is required, it may be waived with a Credit Reference Letter showing 12 months of excellent payment history from a previous utility provider within the last 24 months.

Please send your credit reference letter to [email protected].

Payment Refunds

Did you accidentally send us your mortgage payment or car payment? Was there a duplicate payment processed on your account? Fill out this form to request a payment refund. Our Customer Care Specialists will research your account and respond via email.

Questions? Email [email protected] or chat with us using the support box below.

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