Payment Refunds and Deposit Credits
Deposit Refunds
We will automatically refund any deposits to your account after it is closed or after the following requirements have been met:
Electric:
- Residential: 12 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.
- Commercial and Industrial: 24 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.
Gas:
- Residential, Commercial, and Industrial: 12 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.
If you would like to check if your account is eligible for a deposit refund, please fill out this form. Our Customer Care Specialists will research your account and respond via email.
Payment Refunds
Did you accidentally send us your mortgage payment or car payment? Was there a duplicate payment processed on your account? Fill out this form to request a payment refund. Our Customer Care Specialists will research your account and respond via email.
Questions? Email [email protected] or chat with us using the support box below.