Updating Your Information
Click the links below to jump to the following topics:
Billing Address Update
The easiest way to update your mailing address is through your SmartHub account.
- Log into SmartHub.
- Click on 'Settings', then click 'Billing Address Information'
- If applicable, select the account you wish to update in the light teal box. You should see your account number and the corresponding address for the selected account.
- Add the effective date and fill out the update your address form
- Choose whether it's a main address or a seasonal address change
- If it's a seasonal change, add a start and stop date
Or, you can also email our Customer Care Specialists at [email protected] or chat with us below. Please have your Customer Number, name, previous address, and new mailing address ready. Make sure to keep us updated on future addresses so we can contact you about your Capital Credits.
If you have recently updated your address or transferred service, your online account may not reflect the changes immediately. To access your new account, click the 'Select Property' button above your name and choose your new property.
NOTE: Former Members who would like to update their mailing address for the purpose of receiving Capital Credits, please email [email protected].
Name Change
Current accounts: Email us at [email protected] or chat with us below. Please be prepared to verify your new state ID and/or Social Security number.
Past accounts: Email us at [email protected] or chat with us below. Please be prepared to supply copies of any supporting documents (marriage license, divorce decree, a court-ordered document signed by a judge, etc.).
Contact Methods
Need to add verify or remove email addresses or phone numbers to your account? Click here to learn how.
Add User to Account
Need to add a new user to your account? Click here to learn how.
Meter Descriptions
Descriptions will display on screens containing the meter number. For best results use a unique description for each meter.
If applicable, select the account you wish to update in the light teal box. You should see your account number and the corresponding address for the selected account.
Paperless Billing
Reset Password
Below are screenshots detailing the steps to reset your password if you are locked out of your account.
Security
Use this section to change your password, update the default email address, or update your security phrase.
Stored Payment Accounts
Stored payment accounts are accounts that have been saved making future online payments easier and quicker.
