Winter Emergency Update: CoServ's phone system is fully function again

Winter Emergency Update: CoServ's phone system is fully function again

 

Updated 9 p.m. February 19, 2021

Our phone system is now fully operational. Because the winter weather emergency has ended, our Customer Care team will be resuming normal business hours, starting Monday from 8 a.m. to 5 p.m. 

UPDATED: 9 a.m. February 19, 2021 

CoServ's phone system is still experiencing technical difficulties. Our provider is working with us to find a solution. Please check back here for updates. 

If you are still without electric service, please report your outage through SmartHub, the CoServ app, or by calling our automated system at (844) 330-0762.

If you smell gas, call 911. To report a gas leak, low pressure or gas-related emergency, call (844) 330-0763.

We appreciate your continued patience as we navigate this unprecedented event together. 

A statewide power emergency still exists, though the Electric Reliability Council of Texas has stopped rotating outages for the time being. 

 

BEFORE REACHING OUT TO US, HELP US HELP YOU BY FOLLOWING THESE THREE STEPS:

BEFORE YOU CLICK SEND, PLEASE FOLLOW THESE STEPS TO HELP US HELP YOU:

Step 1: Check your breakers (inside and outside, if you have both). Turn them on and off once.

Step 2: If you still have no power after checking your breakers, please confirm the company logo on your meter. If your meter has an Oncor or TNMP logo, you are NOT served by CoServ and we cannot assist you. Please contact the provider for your meter.

Step 3: If you do have a CoServ meter, use SmartHub or the CoServ app to access your account and report service issues. If you are not registered for SmartHub, you can email us your name, service address, and phone number. PLEASE ONLY EMAIL US ONCE. Due to email volume, it may take some time to respond, but we will.

Thank you for your patience and understanding as we live through this incredibly challenging time. Our goal is to get crews out to you as soon as possible to restore your service!

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