Do you have a question about terms of service, sections of your bill, charges, and fees? Learn more below.
Delivery Options—Whether you would rather receive an old-fashion paper statement, the convenience of eBill notifications, or both—the choice is yours.
- Sample Statements—Trying to figure out the line items on your bill? View a sample electric, gas, or electric and gas statement with key terms explained.
- Due Dates and Late Fees—Learn how your statement due date is determined and how much late fees are when assessed to your account.
- Disconnection and Reconnection—Understand CoServ's policy on disconnection and reconnection of services, in addition to, other circumstances why your service(s) could be disconnected.
- Billing Disputes—If you don’t agree with a portion of your bill, please contact Customer Care. We will do our best to answer all of your questions first. If unresolved, read how further disputes are handled.