Be Aware of Scammers

Members and Customers should be aware of scammers who may pose as CoServ Employees or contractors in person or over the phone.

The bottom line is that if they're trying to sell you something and it sounds too good to be true, it probably is. If they're trying to pressure you into paying immediately (especially with a gift card) or risk having your utilities disconnected, it's important to stop and confirm what they are telling you.

CoServ Members and Customers should always log in to their SmartHub account to see the most up-to-date information about their account.

Avoid Being a Victim of Scammers

Things CoServ will NEVER do:

  • Call demanding immediate payment by credit card to avoid disconnection
  • Call about a past-due balance one hour before disconnection
  • Call demanding payment for equipment such as a meter
  • CoServ will never ask you to pay by pre-paid card, Venmo, PayPal or other form of digital payment

What CoServ DOES do when an account is past due:

  • Gives Members 17 days to pay their bill before they get charged a late fee
  • If the bill is still past due, a disconnection notice is mailed out 3 days after the due date, which gives another 10 days to pay before service is disconnected. The notice will be bright pink so it’s easy to spot in the mail
  • CoServ sends notifications and emails about past-due balances and pending disconnections through SmartHub

How to PROTECT YOURSELF if you get a suspicious phone call:

  • If you are even slightly suspicious of a caller, check your balance with one click using the CoServ app or log in at
  • Hang up and call our friendly Customer Care Specialists at 940-321-7800. They will tell you what’s going on with your account