Log in to your SmartHub account Click on Report Power Outage in the left sidebar navigation pane Accept Terms and Conditions Select one of the following options from the "Outage Description" drop-down menu Total loss Partial loss Pole/Line Down All other Additional comments (not required) Submit form

Click here to report a Street Light Outage.

Current Conditions

Q: Automated Phone Reporting

Call 855-938-3496 to report an electric outage. Call 844-330-0763 to report a gas outage.

Q: SMS Reporting (text)

Enroll in text messages within your SmartHub account service notification settings. Text OUT to 855-938-3496 to report an outage. Text STATUS to get an update on the estimated restoration time. Once enrolled, a message will be automatically sent when an outage is detected at your service address. You will receive a message when power has been restored. Tip: Add CoServ to your contacts for quick reference! Note: This is a text-only number.

Conditions are normal on CoServ's system.

CoServ is actively monitoring weather conditions – we are on call and ready to serve!

Here are a few ways we have prepared for these Texas cold snaps:

Increased on-call staffing during weather events

Smart grid upgrades that can more accurately detect outages

Upgraded capacity on power lines

Increased storage capacity for gas

These investments mean we are ready for any severe winter weather that may arise.

Ice that accumulates on electrical power lines can add significant weight, causing them to sag or break, leading to power outages, especially if combined with strong winds. CoServ has crews on standby 24/7 to respond to outages as safety and quickly as possible.

It's essential to plan for potential power outages. Although it's difficult to predict when an outage might happen, it's best to prepare in advance. Visit our weather safety page for tips on creating a plan that works for you and your household. Taking action now will help you stay prepared and ready for a power outage.

Helpful Resources

Check local radio, television, or online news stations to stay updated on emergency conditions. CoServ also shares emergency updates on social media to help keep you informed.

Police, Fire, Emergencies — Call 911

CoServ.com Resources:

External Resources:

What to do if you're in an outage

CoServ stays prepared for any possible conditions that could cause interruptions for our Members and Customers. Our crews train regularly on operations and safety and are on call 24 hours a day, seven days a week to ensure safe and reliable service for our Members and Customers.

However, there are instances where unforeseen circumstances like severe weather, a vehicle hitting a utility pole or equipment failure could cause an outage.

View Outage Map 1. Check to see if your neighbors have also lost power.

How to Check your Breakers 2. If your neighbors have power, check your electrical panel.

Report an Outage 3. Report an outage online or by calling 855-938-3496

Get Text
Alerts 4. Sign up to receive email or text alerts for status updates.

How to Report an Outage

Online Reporting

Automated Phone Reporting

SMS Reporting (text)

Enroll in text messages within your SmartHub account service notification settings.
Text OUT to 855-938-3496 to report an outage.
Text STATUS to get an update on the estimated restoration time.

Once enrolled, a message will be automatically sent when an outage is detected at your service address. You will receive a message when power has been restored.

Tip: Add CoServ to your contacts for quick reference!

Note: This is a text-only number.

Street Light Outages

How to Report a Non-Emergency Hazard

See something that doesn't look right? Reporting potential hazards is easy.

Non-Emergency Hazard web form

Vegetation Maintenace Request

Outage Tips

Update your info: To ensure quick and easy reporting of an outage, be sure you have your correct information on file.

Call before you dig: Call 811 before digging to ensure your own safety and avoid contact with unseen underground utility lines.

Tree Trimming: To minimize the potential for damage to power lines, CoServ regularly trims trees to avoid outages and resulting hazards.

Common Outage Causes: Some of the most common causes for outages include trees, animals, snow and ice. Other causes include lightning and car accidents.