MAY 26 UPDATE: The suspension of disconnection processes has been extended to June 15, 2020.
CORINTH, Texas – April 27, 2020 – CoServ today announced that disconnections for nonpayment and fees for late payments of residential electric and natural gas bills will not be made through June 1, 2020.
In mid-March, CoServ established an initial suspension of disconnection processes through April 13, and this was soon extended to April 30.
“It is clear now that many of our Electric Members and Gas Customers continue to suffer financially and need some more time to get back on their feet,” said CoServ President/CEO Donnie Clary. “And because we don’t want our neighbors to fall too far behind on their bills, we are actively communicating other financial options that are available.”
These options include making partial payments and setting up arrangements; financial assistance through the seven social service agencies distributing aid through the CCF COVID-19 Emergency Relief Fund; and active, enhanced communication on how Members and Customers can use SmartHub to save energy and money.
“These actions will help ensure that all of our Members and Customers continue to have uninterrupted access to electricity and natural gas during the COVID-19 pandemic,” Mr. Clary said.
CoServ Members and Customers are encouraged to visit CoServ.com/COVID19 to learn how to apply for financial assistance or to donate to the COVID relief fund to help their neighbors.
CoServ is an electric cooperative and natural gas utility serving North Texas. Incorporated as Denton County Electric Cooperative in 1937, CoServ Electric is one of the largest electric cooperatives in the country, serving more than 250,000 electric meters across Denton, Collin and four other North Texas counties. CoServ Gas was established in 1998 and serves more than 130,000 gas meters in Denton, Collin and Kaufman counties. CoServ’s mission is to deliver excellent service to our Members and Customers by providing safe and reliable energy solutions.