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Texas Electric Grid

ERCOT is responsible for managing the electric grid by calling on power generators and ensuring grid stability. CoServ is an electric cooperative and local distribution utility that delivers electricity to homes and businesses. When ERCOT issues alerts for grid health, CoServ is required to follow ERCOT's lead. Please watch the video above to learn more about the relationship between ERCOT and CoServ. 

Who is ERCOT?

The Electric Reliability Council of Texas (ERCOT) is a nonprofit corporation authorized by the Texas Legislature and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT manages the flow of electric power to more than 26 million Texas customers, representing about 90 percent of the state’s electric load.

As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 46,500 miles of transmission lines and 710 generation units.

For more information, visit ERCOT.com.

ERCOT Energy Emergency Alerts

ERCOT will initiate its Energy Emergency Alert (EEA) system in the event demand exceeds supply. Alerts range from calls for conservation to a declaration of a statewide power emergency that could result in controlled outages.

Normal Conditions

The grid is operating normally. Supply and demand are balanced.

Voluntary Conservation Notice

Forecasted high demand and lower reserves. Reduce electric use, if safe to do so.

Conservation Appeal

Demand is higher, reserves are lower with the potential to enter emergency operations. Conserve electric use.

Energy Emergency Level 1

Conservation is critical.

Reserves are below 2,500 MW and expected to remain below for 30 minutes. We have entered into emergency operations. No controlled outages. Conservation is critical.

Energy Emergency Level 2

Conservation is very critical

Reserves are below 2,000 MW and expected to remain below for 30 minutes, or frequency has dropped below 59.91 Hz for 15 minutes. No controlled outages at this time, but they are possible.

Energy Emergency Level 3

Controlled Outages in Progress.

Reserves are below 1,500 MW and expected to remain below for 30 minutes, or frequency has dropped below 59.8 Hz for any period of time. Controlled outages are occurring, which impact all customer classes, including residential, commercial, and industrial.

Controlled Outages (Mandated Load Shed)

Controlled outages are controlled, planned service interruptions designed to ensure grid stability and prevent grid failure. If demand is projected to exceed supply, ERCOT will call for energy conservation. If grid conditions do not improve, they will initiate their Energy Emergency Alert (EEA) system, a declaration of a statewide power emergency that could result in controlled outages.

Accounts that are critical during an emergency or provide major support to the electric system during an emergency may be listed as a Commercial Critical Care Account*. Visit Critical Care – Commercial Accounts for more information.

* Critical Care distinctions do not guarantee an uninterrupted supply of electricity. 

What to Expect During Controlled Outages

During extreme circumstances, and at the direction of ERCOT, the Texas grid manager, CoServ may have to initiate controlled, temporary interruptions of electric service called controlled outages to reduce demand and ensure the state electric grid’s stability.

If CoServ is required to help lower the demand grid, we will initiate controlled outages. These controlled outages should only last 30 to 60 minutes per rotation.

Should you experience an extended outage of one hour or more, please utilize SmartHub or text OUT to 855-938-3496 to report a possible outage unrelated to this situation.

Click here to access and bookmark our Outage Map.

We want to do our part to keep the electric grid stable. To learn ways you can help, check out our energy-saving tips.

Controlled Outages FAQ

Who orders controlled outages and why?

How do we get to the point where Controlled Outages are necessary?

Why does CoServ have to comply with these requests?

What to expect from CoServ during an ERCOT EEA event?

How does CoServ conduct controlled outages and do some feeder lines or circuits receive priority over others?

When do controlled outages occur?

What should I do when ERCOT issues a call for conservation or an Energy Emergency Alert?

What is a Residential Critical Care Account?

How do you qualify as a Commercial Critical Care Account?

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