Set up Residential Service

Request New Service

• Service Address
• Start date
• Drivers Licence
• Social Security Number
• Phone Number
• Date of Birth

• $19 Initial Gas Meter Read Fee (if gas is on at the location)
• $65 Initial Gas Connection Fee (if gas is off at the location)
• Refundable Gas Deposit*

• For gas service, deposits will not exceed one-sixth of your home’s annual gas bill or $60.
• We will refund any deposits to your account after your account is closed or after we receive payment for 12 consecutive bills with no more than one late payment and zero disconnections for nonpayment.

1. First, use the Request New Service to set up service at your new address. NOTE: you must be logged out of your SmartHub account to access this form.
2. Then, log in to your SmartHub account
3. Click on the ‘Disconnect & Rate Request’ link in the left navigation pane to start your request.
4. Select ‘Disconnect Service’ in the ‘Reason for Inquiry’ drop-down menu to fill out the form. NOTE: the disconnect date does not need to match the date of the new service connection.

Request Service Disconnect Service

• $19 Initial Gas Meter Read Fee (if gas is on at the location)
• $65 Initial Gas Connection Fee (if gas is off at the location)
• Refundable Gas Deposit*

• For gas service, deposits will not exceed one-sixth of your home’s annual gas bill or $60.
• We will refund any deposits to your account after your account is closed or after we receive payment for 12 consecutive bills with no more than one late payment and zero disconnections for nonpayment.

Disconnect Service

1. Log in to your SmartHub account
2. Click on the ‘Report An Issue’ link in the left navigation pane to start your request.
3. To complete the form, select ‘Disconnect Service’ in the ‘Reason for Inquiry’ drop-down menu. NOTE: The disconnect date does not need to match the date of the new service connection.